Privacy Policy

Who we are

This policy explains how Perception Axis for Information Technology (Perception Axis) handles data on its WhatsApp messaging platform and related services. We operate the platform; each subscriber remains responsible for its relationship with its own end customers and their data.

Data we collect and store

We collect and store the minimum data needed to run the service, including:

• Message data: phone number, message content (text or media), the WhatsApp message identifier, delivery status (sent / delivered / read / failed), and timestamps.
• Contact and lead data: name, phone, email, website, social links, the subscriber's team notes, and follow-up status within the CRM.
• Consent records: documented proof of a customer's consent to receive marketing messages, and opt-out requests.
• Basic technical data: needed for security, operation, and abuse prevention.

AI processing of conversations

End-customer conversations may be processed automatically to generate instant smart replies. This processing runs through third-party providers, namely Google Gemini (primary) and OpenRouter (fallback). Only the conversation data needed to generate a reply is shared with these providers, and we do not use your data to train their models.

Data ownership

Subscribers own their data: their contacts, conversation records, and the consent records of their end customers. Perception Axis operates the platform and processes data on the subscriber's behalf; it neither owns nor sells this data to any third party.

Marketing messages and opting out

Marketing messages are only sent with recorded consent. Any recipient can stop marketing messages at any time by sending the word STOP (or "unsubscribe" / "cancel") from their number in the conversation. The number is then recorded on the opt-out list and immediately excluded from any future campaign.

How we use data

We use data to operate the messaging service, administer accounts, provide support, improve and secure the service, and meet legal obligations. We do not sell personal data.

Data sharing

We may share the minimum required data with hosting, email, and AI processing providers listed above, with the WhatsApp service provider (Meta) to the extent the platform requires, or when required by law.

Retention and security

We retain data as long as needed to provide the service and meet legal obligations. Sensitive WhatsApp credentials are stored encrypted, and we use reasonable safeguards against unauthorized access or alteration.

Your rights and contact

You may request access to, correction of, or deletion of your data, or ask how it is used, by emailing support@perceptionaxis.com or via phone/WhatsApp at +962 7 7663 5909.